What to Look for When You Need to Find a Locksmith

When you're locked out or your lock has just broken, it's tempting to call the first number you find on Google. Unfortunately, some companies take advantage of that. Here are six things I'd check before choosing a locksmith in Aberdeen.

1. Make sure they're really local

Many companies that appear in local search results aren't local at all. Here's how to tell:

Google Maps listing. A genuine local locksmith will have a Google Maps listing with a local address.

Google reviews. A local business usually has dozens or a few hundred reviews, not tens of thousands. A huge number of reviews often means a national company.

Local phone numbers. A number that looks local doesn't prove anything. Companies can buy local numbers and forward the calls to a call centre anywhere in the country.

Tip: When you call, simply ask whether you're speaking to the locksmith or to a call centre.

Prices that look too good. Be wary of adverts like "£29/£39/£49". The final bill is often several hundred pounds.

2. Look for a photo of the locksmith

A locksmith who's proud of their work isn't afraid to show their face. You'll find photos of me at work on my website, so you know exactly who will turn up at your door.

If a website has no photos of the person doing the work, ask yourself why.

3. Read genuine reviews

Reviews tell you more about a locksmith than anything they say about themselves. Google reviews are the most useful, because they're linked to a real business on Google Maps and are harder to fake than testimonials on a company's own website.

Read a few of the recent ones. Do customers mention arriving on time, fair prices and a job done properly?

4. Check their qualifications

Ask what training the locksmith has and whether they're insured and DBS-checked. A professional won't mind being asked.

I'm City and Guilds and NCFE qualified, fully insured and DBS-checked, and every job comes with a 12-month guarantee. I'm always happy to show my credentials.

5. Make sure you can speak to them directly

You should be able to talk to the person who will do the work, before and after the job. When you call my number, you speak to me, not a call centre. Many customers also find it easier to send me a WhatsApp message with a photo of the lock.

6. Be aware of how some companies find customers online

Some national firms set up dozens of "local" websites and local-looking phone numbers to appear in search results all over the country. Their website might say "locksmith in Aberdeen" while the business is run from another city.

A local locksmith you can trust

Whether it's an emergency or you want to improve your home security, I tick every box on this list. If you need a locksmith in Aberdeen, call or WhatsApp Aberdeen-Locksmith24 on 07455 382 682.